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[Moorebank Day & Night Pharmacy reserves the right to have their pharmacists exercise professional judgment and prevent supply of any medicine likely to constitute a hazard to health, or the supply of excessive or unnecessary quantities, especially when the product is known to have abuse potential.
By using this website, you indicate you have agreed to the full terms and conditions.
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Shopping and Ordering
Thank you for purchasing a product from us. Your health and wellbeing is our priority. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy.
How to Order
To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.
Payment Options
We accept payment through PayPal or credit card.
Getting Order Status
You will receive an e-mail once your order has shipped.
Shipping and Delivery
Shipping options and timeframes are stated at the checkout.
Our delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.
If for any reason a product becomes unavailable prior to shipping, you will be contacted as soon as possible to advise you of any delay in delivering the product.
Product Enquiries
If at any time you require assistance with your product, please call or email us. See our contact page for details.
Cancellations
Requests to cancel your order may be submitted withing one hour of placing the order. Requests made later than this cannot be guaranteed as the order would most likely be packed and dispatched. Cancellation requests may be submitted by phoning or emailing the pharmacy. Contact details may be found on the “Contact Us” page.
Returns and Exchanges
Our Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 7 days. the product is unopened and in original condition and the product is eligible for return.
You will need to contact us by phone or by email. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. If you have changed your mind about a product, you may be eligible for an exchange or store credit note. However return of your product to us is at your own cost. Please contact us to discuss your options.
If you would like to exchange your item please get in contact with us and we will confirm if the alternative item is available or not. If you have ordered the wrong product, contact us and we will see what we can do.
Some products (including all medications) will state that they cannot be returned, please be aware of these items.
Damaged, Lost or Defective products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.
You must return to our Pharmacy within 10 days any products that are damaged, or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.
Consumer laws
Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned at any time for a full refund, including the cost of shipping.
Where a product is eligible for a refund, we will endeavor to refund you within 10 working days.
